Refund Policy

RETURN & REFUND POLICY

Last Updated: [Insert Date]

At Helvetica Limited, we strive to ensure your complete satisfaction with every purchase. Please review our policy below for details on returns, refunds, and exchanges.

1. RETURN ELIGIBILITY

  • You have 30 days from the delivery date to request a return.

  • Items must be:

    • Unused, unworn, and in original condition (with tags and packaging intact).

    • Accompanied by a receipt or proof of purchase.

How to Initiate a Return:

  1. Contact us at info@helveticahk.com to request a return authorization.

  2. If approved, we’ll provide a return shipping label and instructions.

    • Note: Returns sent without prior approval will not be accepted.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

  • Inspect your order immediately upon delivery.

  • Contact us within 48 hours if:

    • The item is damaged, defective, or incorrect.

    • Provide photos/videos of the issue for faster resolution.

We’ll evaluate the case and offer a replacement, refund, or store credit.

3. NON-RETURNABLE ITEMS

The following cannot be returned or refunded:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom/personalized products.

  • Personal care items (e.g., beauty products).

  • Hazardous materials (flammable liquids, gases).

  • Sale items or gift cards.

Contact us if unsure about your item’s eligibility.

4. EXCHANGES

  • We currently do not offer direct exchanges.

  • To swap an item:

    1. Return the original purchase following the steps above.

    2. Place a new order for the desired item.

5. REFUND PROCESS

  • Upon receiving your return, we’ll inspect the item and notify you of approval.

  • If approved:

    • Refunds are issued to the original payment method.

    • Processing times vary by bank/card provider (typically 5–10 business days).

6. QUESTIONS?

For assistance, contact us at:
Email: info@helveticahk.com