DELIVERY POLICY

Delivery Service Overview

We provide local delivery (excluding Outlying Islands) with scheduled operating times and zone-specific requirements to ensure the freshness and quality of your order.

1. Delivery Schedule

  • Operating Days: Wednesday & Friday (2:00 PM – 7:00 PM)

    • Excludes Public Holidays

  • Next-Day Delivery: Available only for orders placed before 2:00 PM.

  • Advance Booking: Customers may select a delivery date within the next 14 working days.

Delivery Zones & Availability

Region Delivery Days
Hong Kong Island & Yau Tsim Mong Wednesday & Friday
Sai Kung, Clear Water Bay, Tseung Kwan O, Ma On Shan, Shatin, Tai Wai, Taipo, Fanling, Sheung Shui, Kowloon Tong, Ho Man Tin, Kowloon City, Kwun Tong Wednesday & Friday
Sham Shui Po, Kwai Tsing, Tsuen Wan, Tuen Mun, Yuen Long, Tin Shui Wai, Tung Chung Town Center, Discovery Bay Wednesday & Friday

2. Minimum Order Value & Delivery Fees

Delivery fees apply if the order value falls below the minimum spend for free delivery.

Location Minimum Order for Free Delivery Delivery Fee (If Below Minimum)
Hong Kong Island HK$800 HK$80
Kowloon HK$800 HK$80
New Territories, Tung Chung, Discovery Bay HK$1,000 HK$150

  • General Minimum Order:

    • HK$500+ (Hong Kong Island & Kowloon)

    • HK$800+ (New Territories)

  • Delivery fees are non-refundable.

  • Service Restriction: Deliveries only available to premises with elevator access.

3. Failed Delivery Attempts

  • If you are unavailable, our team will attempt contact via phone call or WhatsApp.

  • Orders may be left at your doorstep or with the building concierge (unless otherwise requested).

  • If entry is denied by building management, the order will be returned to our warehouse.

    • Re-delivery may incur additional fees.

4. Important Notes

  • Refrigerated Transport: All orders are delivered in temperature-controlled vans to maintain freshness.

  • No Partial Handovers: Full orders must be accepted; partial deliveries are not permitted.

  • Non-Refundable Perishables: Due to food safety regulations, meats, frozen foods, and other perishables cannot be refunded once dispatched.

5. Special Weather Arrangements

  • Service Suspension:

    • Tropical Cyclone Warning Signal No. 8 or above

    • Black Rainstorm Warning

  • Affected customers will be contacted to reschedule delivery.

For inquiries, contact us at info@helveticahk.com.
Policy subject to change without prior notice.